You can exchange a product within 10 weekdays from the reception day, provided you have the receipt and of course the label has to be attached on the product.
The exchange will be acceptable after the product is checked and we confirm that it has not been used or washed.
The shipping fee for the exchange of a product is 5€ and the customer is charged with this amount.
In case of a refund, the customer ought to return the product within 10 days from the reception day, paying the charge after having got into contact with the shipping company we cooperate with. The charge for the return is 5€. So long as the product is in its initial state – it has not been used, it has not been washed, the label is on its place and of course you have the receipt – the return will be accepted.
The refund will be placed through the bank we collaborate with which is EUROBANK. If the deposit of the amount is made to another bank, the bank commission will be deducted from the amount of the refund.
If you desire to exchange a product on sale, the replacement will be done only with other products on sale. During the sales time the exchange can be done only with products on sale and refunds are not acceptable.
For Cyprus the shipping fee for the returns is 20€ and the customer gets charged with this amount.
The process of change is the same as in Greece.
Refund Method
In case of a refund, the customer should return the product within 10 days from the reception day getting charged with the shipping fees, after communicating with the courier company we collaborate with (ACS COURIER). The shipping charge for returns is 5€. As long as the product is intact (it has not been used, it has not been washed, it has the label on and you have got the receipt), its returning will be acceptable.
You will receive a refund through the bank we cooperate with, EUROBANK. If the deposit of the amount is made to another bank, the bank commission will be deducted from the amount of the refund.
Refunds do not apply to orders in Cyprus.
NOTE If you desire to exchange a product on sale, the replacement will be done only with other products on sale. During the sales time the exchange can be done only with products on sale and refunds are not acceptable.
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